PTS Coronavirus Information and Operational Status

Last updated:  November 20, 2020

PTS has resumed enforcement of parking for faculty, staff, students, and visitors. Enforcement was paused in March as a result of the COVID-19 (coronavirus) pandemic. Note these important points now that enforcement has resumed:

Based on the university's transition to a hybrid model and ongoing concerns about COVID-19 (coronavirus), various services offered by PTS and our partners have been affected. In the interest of public health, we are modifying some services as well as making every effort to have online options available. Please read updates on these services below.

Avoid in-person transactions by using My Parking Profile to purchase permits, appeal and pay citations, manage permit waitlist selections, and update vehicle and address information. Should you have a parking issue, most can be addressed via email to parking@utexas.edu. With the exception of university holidays, offices for staffed garages are open Monday through Friday 8 a.m.-4 p.m. (with one-hour lunch closure) for those who need to do in-person transactions. The Conference Center and Health Center Garage offices are open 24 hours with the exception of university holidays. The PTS Main Office lobby is closed, as it is too small to allow for social distancing. For assistance, please go to the Trinity Garage cashier office located on Level 1 at the exit gate. 

Please continue to monitor this page as well as the university’s COVID-19 UPDATES page for information.


Transportation

  • UT Shuttle Service - The last day of UT Shuttle service for the fall semester is Nov. 24, 2020. UT Shuttles will resume full service levels starting Jan. 19, 2021. See the Shuttle Service Level Calendar for more information. If you need to get to campus during the breaks, many Capital Metro routes follow existing UT Shuttle routes and provide access to main campus and the Pickle Research Center (PRC) campus. 
  • Capital Metro Mainline Service - Capital Metro mainline service continues to operate at this time, but with a modified level of service to promote public health and accommodate social distancing. Get the latest updates on Capital Metro mainline service at Recovering with CARE.
  • E-Bus - The E-Bus will not operate through the fall.
  • Sure Walk - Sure Walk runs 7 days a week from 7 p.m. to 2 a.m. The last night to request a Sure Walk before the Thanksgiving holiday is Nov. 24 (ending at 2 a.m. Nov. 25). After the holiday, Sure Walk will resume service Nov. 29 at 7 p.m. The last night to request a Sure Walk for the fall semester is Dec. 16 (ending at 2 a.m. Dec. 17).
  • UT Night Rides - UT Night Rides runs 7 days a week from midnight to 4 a.m. UT Night Rides will not have a break in service this year and will continue to operate through the holiday and fall/winter breaks.
  • Bikes - PTS is not currently doing campus-wide impounding, but may relocate racks for construction projects during the university's hybrid model. The Kickstand and Orange Bike Project are closed until further notice. You can still register your bike online for free anytime, and use FixIt stations located around campus. For information on how to protect your bike, return your bike rental, and receive a bike locker reimbursement during the university's hybrid model, see Bicycle Information For University's Hybrid Model.

Parking

  • Enforcement - PTS has resumed enforcement of parking for faculty, staff, students, and visitors. Enforcement was paused in March as a result of the COVID-19 (coronavirus) pandemic. Note these important points now that enforcement is resuming:
    • Citations will be issued to those who do not have an active permit or do not pay a fee at a meter or garage. Get more information at Parking Enforcement Resumes June 22, 2020.
    • Those bringing vehicles on campus must follow the university’s Parking & Traffic Regulations.
    • Current parking restrictions will remain in effect on campus during final exams and the fall/winter breaks. A valid UT permit or payment of fees at garages or meters is required to park. 
  • Permits
    • Fall 2020 Permits - Fall parking permit renewals, purchases and deadline information can be found online for students and faculty/staff.
    • Winter 2020 Permits - Students who do not have a UT permit and need access to campus between Nov. 25, 2020 and Jan. 13, 2021 can purchase a winter permit through My Parking Profile. See the Student Parking page for pricing. All permits are prorated daily for purchases and returns. Winter C, C+, D, and D+ permits will be valid in their normal locations. Winter garage permits will be valid in multiple locations:
      • R Winter Permits – Valid in San Jacinto, Brazos, 27th Street, Speedway, Trinity, and East Campus Garage
      • S Winter Permits – Valid in San Jacinto, San Antonio, Brazos, Manor, Speedway, Trinity, Guadalupe, and East Campus Garage
    • Spring 2021 Permits - Renewal deadlines for student garage R and S permits have passed. Students who want a spring R or S permit can enter the R Waitlist or the S Permit Lottery. Permits will be offered until most are sold out. Any remaining garage permits will go on sale January 7, 2021. C, C+, D, and D+ permits do not have a renewal deadline and can be purchased online through My Parking Profile any time for a pro-rated price.
  • Garage Offices - Avoid in-person transactions by using My Parking Profile to purchase permits, appeal and pay citations, manage permit waitlist selections, and update vehicle and address information. Should you have a parking issue, most can be addressed via email to garages@utexas.edu.
    • Regular Hours - With the exception of university holidays, offices for staffed garages are open Monday through Friday 8 a.m.-4 p.m. (with one-hour lunch closure) for those who need to do in-person transactions. The Conference Center Garage office is open 24/7, and the Health Center Garage office is Monday through Friday 24 hours (9:30 a.m.-5:30 p.m. on weekends) with the exception of university holidays. 
    • Holiday ClosuresGarage offices will be closed Dec. 23, 2020 through Jan. 1, 2021. All garages will be open for parking with regular daily or event rates applying during most of the fall/winter breaks.
  • Parking Inquiries - PTS staff are still responding to parking inquiries via email to parking@utexas.edu
  • Citation Appeals - You can submit a citation appeal online either with a UT EID, or using the email form. PTS continues to answer these.

Fleet Operations


Vending Machines

  • Vending Machine Servicing

    • Vending machines will not be serviced in buildings that are closed. Residential Halls will be serviced through University Housing and Dining. Please inform vending@austin.utexas.edu if your building opens and machines need to be filled.

    • For the most responsive service, contact the vendors directly:

      • Canteen Vending (Snacks): 512-651-8282

      • Coca-Cola: 844-561-2653

      • Pepsi: 800-963-2424

    • Online Vending Machine Service Requests will post directly to the Vendor as well as to University personnel.

  • Vending Machine Refunds - Vending Machine Refund Requests will be processed on the first and third Fridays of each month.
  • Vending Machine Inquiries - PTS staff are still responding to vending machine inquiries via email to vending@utexas.edu.