Last updated: March 27, 2020
Based on the transition to remote status for the university and ongoing concerns about COVID-19 (coronavirus), various services offered by PTS and our partners have been affected. In the interest of public health, we are modifying some services as well as making every effort to have online options available. Please read updates on these services below.
All PTS offices, including garages, the main office, and fleet operations office, will be closed until further notice. Operations are continuing remotely. PTS is responding to our emails for questions including our main email account email@example.com.
Please continue to monitor this page as well as the university’s COVID-19 UPDATES page for information.
- UT Shuttle Service - Based on the City of Austin "Stay Home - Work Safe" Order, UT Shuttles will not run until at least April 13, 2020. Please continue to monitor this page and the Shuttle Service Level Calendar for updates on service levels. If you need to get to campus when the shuttles are not running, Capital Metro mainline bus operations will continue to operate on a modified level of service. Please remember that public transit is to be used only for ESSENTIAL connections to groceries/pharmacy, health care, and essential work during this time. Get the latest updates on Capital Metro mainline service at CapMetro & COVID-19.
- Capital Metro Mainline Service - Capital Metro mainline service continues to operate at this time, but with a modified level of service to promote public health and accommodate social distancing. Please remember that public transit is to be used only for ESSENTIAL connections to groceries/pharmacy, health care, and essential work during the City of Austin "Stay Home - Work Safe" Order. Get the latest updates on Capital Metro mainline service at CapMetro & COVID-19.
- Sure Walk - Sure Walk will not operate through the remainder of the spring semester.
- UT Night Rides - UT Night Rides will not operate through the remainder of the spring semester.
- Bikes - The Kickstand and Orange Bike Project will not operate through the remainder of the spring semester. You can still register your bike online for free anytime, and use bike pumps and FixIt stations located around campus. For information on how to return bike rentals during the university's remote status, see the Orange Bike Project.
- Garage Offices - Based on the transition to remote status for the university, all PTS garage offices are closed until further notice. PTS will continue to work remotely, responding to questions about garages during business hours via email at firstname.lastname@example.org. Please check back for future office hours.
- Parking Inquiries - PTS staff are still responding to parking inquiries via email to email@example.com.
- Permits - Permit holders will not be expected to pay for parking while the university is in remote status. Reimbursements and suspension of payroll deduction are occurring, and no further action is required. The increased demand on the university accounting department during this time may result in reimbursements issued slower than the usual estimated four-week period. We understand the importance of getting funds back to our customers and are working diligently to make this happen as quickly as possible. For more information, see Permit Reimbursements For University Remote Status.
- Many events around campus have been postponed or canceled. For updates, see latest information from event hosts:
- If you have requested parking arrangements for an event that has been canceled, an email should be sent to PTSfirstname.lastname@example.org for any event that was submitted through the Event Parking Request form. The email needs to identify the event name and date along with indication that the event has been canceled. PTS will then send a cancellation notice to the individual and remove all fees from the reservation.
- Citation Appeals - You can submit a citation appeal online either with a UT EID, or using the email form. PTS continues to answer these.
- Fuel - The main campus fuel station at Manor Rd and IH-35 (Bldg FC7) is open for fueling. The station at the Pickle Research Campus (Bldg SV1) is closed per TCEQ regulations requiring staffing until further notice. See Fueling Options for University Fleet Vehicles for more information.
- Automotive Shops - At the current time, we are not staffing the UT Automotive Shops. However, if you have critical fleet needs (essential vehicles that need repairs), please send an email to email@example.com with the door or equipment number and the nature of the problem, and we will see if we can help get you going.
- Fleet Operations Office - The Fleet Operations Office is closed until further notice. Fleet staff are still responding to inquiries via email to firstname.lastname@example.org. Please check back for future office hours.
Vending Machine Servicing
Vending machines will not be serviced in buildings subject to Stay-in-Place Lockdown. Residential Halls will be serviced through University Housing and Dining.
For the most responsive service, contact the vendors directly:
Canteen Vending (Snacks): 512-651-8282
Online Vending Machine Service Requests will post directly to the Vendor as well as to University personnel.
- Vending Machine Refunds - Vending Machine Refund Requests will be processed after the University returns from remote status.
- Vending Machine Inquiries - PTS staff are still responding to vending machine inquiries via email to email@example.com.