Last updated: May 26, 2020
Based on the university's transition to an online model and ongoing concerns about COVID-19 (coronavirus), various services offered by PTS and our partners have been affected. In the interest of public health, we are modifying some services as well as making every effort to have online options available. Please read updates on these services below.
The PTS main office and all PTS garage offices are closed until further notice. Operations are continuing remotely. PTS is responding to emails for questions including our main email account firstname.lastname@example.org.
Please continue to monitor this page as well as the university’s COVID-19 UPDATES page for information.
- UT Shuttle Service - UT Shuttle Service will not operate through the end of the spring semester. If you need to get to campus when the shuttles are not running, Capital Metro mainline bus operations will continue to operate on a modified level of service. Get the latest updates on Capital Metro mainline service at CapMetro & COVID-19.
- Capital Metro Mainline Service - Capital Metro mainline service continues to operate at this time, but with a modified level of service to promote public health and accommodate social distancing. Get the latest updates on Capital Metro mainline service at CapMetro & COVID-19.
- E-Bus - The E-Bus will not operate through the remainder of the spring semester.
- Sure Walk - Sure Walk will not operate through the summer.
- UT Night Rides - UT Night Rides will not operate through the summer.
- Bikes - PTS is not currently doing campus-wide impounding or scheduling a summer campus bike clean up, but may relocate racks for construction projects during the university's online model. The Kickstand and Orange Bike Project will not operate through the summer. You can still register your bike online for free anytime, and use bike pumps and FixIt stations located around campus. For information on how to protect your bike, return your bike rental, and receive a bike locker reimbursement during the university's online model, see Bicycle Information For University's Online Model.
- Garage Offices - All PTS garage offices are closed until further notice. PTS will continue to work remotely, responding to questions about garages during business hours via email at email@example.com. Please check back for future office hours.
- Parking Inquiries - PTS staff are still responding to parking inquiries via email to firstname.lastname@example.org.
- Permits - Permit holders will not be expected to pay for parking while the university is in remote status. Reimbursements and suspension of payroll deduction are occurring, and no further action is required. The increased demand on the university accounting department during this time may result in reimbursements issued slower than the usual estimated four-week period. We understand the importance of getting funds back to our customers and are working diligently to make this happen as quickly as possible. For more information, see Permit Reimbursements For University Remote Status.
- Many events around campus have been postponed or canceled. For updates, see latest information from event hosts:
- If you have requested parking arrangements for an event that has been canceled, an email should be sent to PTSemail@example.com for any event that was submitted through the Event Parking Request form. The email needs to identify the event name and date along with indication that the event has been canceled. PTS will then send a cancellation notice to the individual and remove all fees from the reservation.
- Orientation Parking - Due to the ongoing concerns of COVID-19, the University has decided it is in the best interest of incoming students and their families to transition Student and Family Orientation from on-campus to an online format. Your safety and well-being are our main priority. If you have already secured orientation parking, you will receive a refund from Parkmobile in 7-10 business days.
- Citation Appeals - You can submit a citation appeal online either with a UT EID, or using the email form. PTS continues to answer these.
- Fuel - The main campus fuel station at Manor Rd and IH-35 (Bldg FC7) and the Pickle Research Campus fuel station (Bldg SV1) are open for fueling. See Fueling Options for University Fleet Vehicles for more information.
- Automotive Shops - The university Automotive Shops are open. Due to the large backlog of repairs and new COVID-19 protocols, we ask that you request services in advance either via email to firstname.lastname@example.org or phone at 512-471-4668. We are currently working by appointment only.
Vending Machine Servicing
Vending machines will not be serviced in buildings that are closed during the university's online model. Residential Halls will be serviced through University Housing and Dining.
For the most responsive service, contact the vendors directly:
Canteen Vending (Snacks): 512-651-8282
Online Vending Machine Service Requests will post directly to the Vendor as well as to University personnel.
- Vending Machine Refunds - Vending Machine Refund Requests will be processed after the University returns from remote status.
- Vending Machine Inquiries - PTS staff are still responding to vending machine inquiries via email to email@example.com.