PTS Coronavirus Information and Operational Status

Last updated:  July 28, 2020

PTS has resumed enforcement of parking for faculty, staff, students, and visitors. Enforcement was paused in March as a result of the COVID-19 (coronavirus) pandemic. Note these important points now that enforcement has resumed:

Based on the university's transition to an online model and ongoing concerns about COVID-19 (coronavirus), various services offered by PTS and our partners have been affected. In the interest of public health, we are modifying some services as well as making every effort to have online options available. Please read updates on these services below.

The following garage cashier offices are staffed Monday through Friday 7 a.m.-7:30 p.m. for those who wish to do in-person transactions: Brazos Garage, Health Center Garage, and San Antonio Garage. Operations for the PTS main office are continuing remotely. PTS is responding to emails for questions including our main email account parking@utexas.edu.

Please continue to monitor this page as well as the university’s COVID-19 UPDATES page for information.


Transportation


Parking

  • Enforcement - PTS has resumed enforcement of parking for faculty, staff, students, and visitors. Enforcement was paused in March as a result of the COVID-19 (coronavirus) pandemic. Note these important points now that enforcement is resuming:
  • Permits
    • ​Annual 2019-20 and Spring 2020 Permits - PTS deactivated and reimbursed permits in April as a result of the COVID-19 (coronavirus) pandemic.
    • Summer 2020 Permits - PTS currently requires an active permit, or payment of a fee at a meter or in one of the campus garages to park on campus. Review important information related to permits at Parking Enforcement Resumes June 22, 2020.
    • Fall 2020 Permits - Fall parking permit renewals, purchases and deadline information can be found online for students and faculty/staff.
  • Garage Offices - The following garage offices are staffed Monday through Friday 7 a.m.-7:30 p.m. for those who wish to do in-person transactions: Brazos Garage, Health Center Garage, and San Antonio Garage. PTS will also respond to questions about garages during business hours via email at garages@utexas.edu
  • Parking Inquiries - PTS staff are still responding to parking inquiries via email to parking@utexas.edu
  • Citation Appeals - You can submit a citation appeal online either with a UT EID, or using the email form. PTS continues to answer these.

Fleet Operations

  • Fuel - The main campus fuel station at Manor Rd and IH-35 (Bldg FC7) and the Pickle Research Campus fuel station (Bldg SV1) are open for fueling. See Fueling Options for University Fleet Vehicles for more information.
  • Automotive Shops - The university Automotive Shops are open. Due to the large backlog of repairs and new COVID-19 protocols, we ask that you request services in advance either via email to fleet@austin.utexas.edu or phone at 512-471-4668. We are currently working by appointment only.

Vending Machines

  • Vending Machine Servicing

    • Vending machines will not be serviced in buildings that are closed during the university's online model. Residential Halls will be serviced through University Housing and Dining.

    • For the most responsive service, contact the vendors directly:

      • Canteen Vending (Snacks): 512-651-8282

      • Coca-Cola: 844-561-2653

      • Pepsi: 800-963-2424

    • Online Vending Machine Service Requests will post directly to the Vendor as well as to University personnel.

  • Vending Machine Refunds - Vending Machine Refund Requests will be processed after the University returns from remote status.
  • Vending Machine Inquiries - PTS staff are still responding to vending machine inquiries via email to vending@utexas.edu.