SURE Ride

Lyft is the provider for UT Austin’s SURE Ride program! 
SURE Ride provides Lyfts away from main campus to your home* 
7 days a week from 11pm to 4am.

*Locations served will mirror current UT Shuttles routes for West Campus, Far West, Lake Austin, North Riverside, Lake Shore, Crossing Place, Red River, and Intramural Fields. All SURE Rides must originate from main campus only.

If you would like to participate in the free SURE Ride program from PTS and Lyft, please get your credits HERE (you'll need your UTEID)

Your Lyft email must match your official University directory email address (whether you use gmail, utexas.edu, yahoo or other) to participate.

To use credit, Rides must be in "Personal Mode" and Lyft Line. Rides must begin in the purple zone and finish in any pink zone.

Getting Started

  1. Get the app

    Download the Lyft app for iPhone or Android. Already have it? 
    Just make sure to update to the latest version of the app.

  2. Get your Sure Ride credits

    Click Here to get your credits

  3. Take a Lyft ride!

    Once verification is complete, your SURE Ride Lyft credits will be activated. The credits will automatically apply to any rides taken within the above parameters and the ride quote for the ride will show “FREE”. When you open the Lyft app, you will be prompted for the type of Lyft that you want to request. Tap “Line” to the selection option (see photo).

 

 

After you click "Set Pickup" you will see the following screen. Be sure to have your ride set to Lyft Line and Personal mode. If your ride is ordered in business mode, your Lyft credit will not apply to the cost of the ride.

Remember, crossed out pricing as indicated below means that your promo is being applied and the SURE Ride credits will be applied. If you do not see crossed out pricing please make sure you are following the proper steps and you are using the program within the set boundaries/parameters.

You can view the ride parameters by visiting the Promos section in the Lyft app. Please note that any additional tips paid to a driver will be charged to the personal credit card registered to your Lyft account.

    How to Request a Wheelchair Accessible Vehicle:

    Within the Lyft app, go to Settings then Services to select Access mode.

    Re-open the app. You will receive an in-app notification with instructions to dial a dedicated phone number for dispatching accessible vehicles.

    If you have questions about SURE Ride, please email us at sureride@austin.utexas.edu

    For inquiries regarding changes, please include your UT EID, phone number, and a screenshot or picture of your ride receipt.