Bicycle Information For University's Hybrid Model

Bikes Left On Campus

PTS is not currently doing campus-wide impounding or scheduling a summer campus bike clean up, but may relocate racks for construction projects during the university's hybrid model. See Protect Your Bike below for added security during this time.

Protect Your Bike

The best thing you can do to ensure your bike's security during the university's hybrid model is to take it home with you or store it inside at a secure location when away from campus.

If you can't take your bike home or store it inside somewhere, follow these tips to decrease the chances of theft:

  • Park at UT designated bike racks.
  • Make sure your bike is double-locked.
  • If you are really concerned about quick release components on your bike, like your seat, buy a locking system for that as well or take it off and bring it with you.
  • Make sure you park in a well-lit area that is easily seen.
  • Register your bike online. It will improve the chances that you get your bike back if it is lost or stolen, and it's FREE!

Bike Rental Returns (Orange Bike Project)

Need to return your bike rental during the university’s online model? Based on university guidelines of physical distancing, we have set up bicycle racks outside of the Orange Bike Project office at 27th Street Garage. Please lock bikes you wish to return here with the U-Lock provided to you at the time of rental and slide the U-Lock key under the door with the Orange Bike Project sign on it.

To receive a prorated reimbursement, email utorangebike@gmail.com with the following info: your name, EID, bike ID number, and mailing address. Please ensure you have an updated "Local Address" on UT Direct. If you do not have direct deposit, a reimbursement check will be mailed to this address.

Bike Locker Reimbursements

If you no longer need your bike locker rental during the university’s online model, you can return the key for a prorated reimbursement. Based on university guidelines of physical distancing, we have set up two systems for returning keys that can be done either physically at our Trinity Garage location or through the mail.  

Physical Key Return 

To physically return your bike locker key, place the key into an envelope with the following information: 

  • Full Name 
  • UT EID 
  • Bike Locker Location 
  • Bike Locker Number 

Drop the envelope off at our Lock Box, located next to the Parking and Transportation Services Main Office door (southeast corner) on Level 1 of the Trinity Garage (1815 Trinity St., Austin, Tx 78712). 

Once the key has been dropped off, to receive a prorated reimbursement, email bicycle@utexas.edu with the following: your Full Name, EID, Bike Locker Location, Bike Locker Number, and Mailing Address. Please ensure you have an updated "Permanent Address" on UT Direct. If you do not have direct deposit, a reimbursement check will be mailed to this address.

Mail-In Key Return

Alternatively, you can send in your key through the mail to the address below: 

Parking and Transportation Services 
Bike UT 
PO Box 7546 
Austin, Tx 78713-7546 

*** It is very important that you place the key either in a bubble mailer (envelope) or a small box due to automated mail processing systems. If you send in your key in just an envelope there is a very high chance that it could get lost in transit. *** 

With the bubble mailer or small box, include: 

  • Full Name 
  • UT EID 
  • Bike Locker Location 
  • Bike Locker Number 

Finally, once you drop the key into the mail, to receive a prorated reimbursement, email bicycle@utexas.edu with the following: your Full Name, EID, Bike Locker Location, Bike Locker Number, and Mailing Address. Please ensure you have an updated "Permanent Address" on UT Direct. If you do not have direct deposit, a reimbursement check will be mailed to this address. 

If you have any questions about this process, please send an email to bicycle@utexas.edu, and we will try to get back to you in a timely manner.